Delivery & Returns

Returns should be made via Colissimo to the following address, accompanied by a note specifying what I should do (exchange, credit, refund which will be made by the same payment method used for the articles):

Return at your expense, re-shipment at our expense.

SAS LPVJ TWEEDCHASSE
99 RUE DE ROTTERDAM BÂT B LOT 6
59200 TOURCOING
FRANCE

DELIVERY RATES: €6.90 (€4.90 for pick-up point) for FRANCE, €9.90 (€5.90 for pick-up point) for BELGIUM and €9.90 for the rest of Europe.

We are in France, so you will not incur any customs fees for European destinations.

There is no problem returning an item for an exchange (60 days) or a refund (30 days) if it complies with the General Terms and Conditions of Sale which you can find on the website.

Delivery will be made by Colissimo (La Poste), with signature required upon delivery. We have a good amount of stock, so delivery is generally fast (between 2 and 7 days). We strive to ensure that it is not possible to order an item that is out of stock with our suppliers and that you can only order items that are in stock or that we expect to have within two or three days.

Colissimo Home Delivery – with signature

Once the package has been prepared by us, it will be delivered to you within an estimated 48 hours and handed over against signature. If you are absent, a delivery notice will be left allowing you to choose a new delivery date online within 6 working days or to collect your package from 3 p.m. the next day at the post office of your choice.
If you do not make a choice, you can then collect your package from your local post office within 15 days.
Track your package at any time on www.colissimo.fr.

NEW: Colissimo Pick-up Point

With Colissimo Pick-up Point, you have several collection options to choose from to retrieve your package:

• At La Poste: You can choose the post office where you wish to have your package delivered (without prior home visit from your postman) from among the 9,000 post offices available throughout mainland France.
  Once the package has been prepared by us, it will be delivered within an estimated 48 hours, and you will be informed of its availability by SMS and email. You can then collect it within 10 working days. After this period, your package will be returned to us.
• At a Pickup relay point: You can choose one of the 7,500 local shops in the Pickup network, close to your home, workplace, or holiday location, where you wish to have your package delivered.
  Once the package has been prepared by us, it will be delivered within an estimated 48 hours, and you will be informed of its availability by SMS and email. You can then collect it within 10 working days. After this period, your package will be returned to us.
• At a Pickup Station locker: You can choose one of the 500 automatic lockers to have your package delivered. Located on your route (train station, metro, parking lot, shopping centers...), they are accessible 7 days a week, 24 hours a day (except for lockers subject to shopping mall and transport area opening hours).
  Once the package has been prepared by us, it will be delivered within an estimated 48 hours, and you will be informed of its availability by SMS and email. This will specify your collection codes, allowing you to collect your package within 3 working days. After this period, your package will be returned to us.

Track your package at any time on www.colissimo.fr.
Our delivery rates are available in your account before order confirmation.